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Job Summary
- Identify opportunities and training needs where training add value to employee’s career development and improvement of organization and develop training programs
- Analysis of training needs through complaints document, delay documents and observation
- Estimating training budgets and timelines as per the training plan
- Working closely with Spa in charge,E &Q department,HR department and ensuring Delivery within the timeline and approved budget.
Training Delivery
- Ensure excellent delivery of Training programs as per the organizational standards to new and existing therapists.
- Design and devlopment of Training course outlines based on training needs and maintaining report on Training and Refresher courses within agreed formats and timescales.
- Ensure all company training processes and standards are applied in a way that is consistent across the spas and is adopting best practice wherever identified
- Identify, select and manage external training, agencies and providers necessary to deliver required training to appropriate standards when required
- Managing the setting up of Training systems for new joiners and new spas in conjunction with other departments.
- Organize training venues, logistics, transport, accommodation as required to achieve efficient training attendance and delivery
- Actively participate in the morning briefings and monthly meetings for reiteration of client handling and customer services processes.
Essential Skills required
- Creativity as a trainer to develop new training techniques and bring in new ideas and concepts
- Enthusiasm in creating innovative solutions to common/ unique customers’ complaints
- Ability to use independent judgement to manage and impart confidential information
- High in observation, awareness and motivational skills
- Work under minimum supervision
- Energetic with a positive attitude.
- Willingness to work with a flexible schedule.
- Attention to detail with an ability to analyse data and provide recommendations
- Proactive and Team Player
- Willing to accept challenges
Qualifications
Graduation A1 awards – previously known as (D32/33) vocational assessor / 730 teaching qualifications/ certificate in education.
Experience
- Tech School, 5 to 6 Years work experience
- Minimum 5 years of experience as a trainer in the beauty industry.
how to apply:
you can apply here
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